Due to an overwhelming number of emails, we have created a list of Frequently Asked Question for your convenience. Before sending an email with questions, please review this list, as we will only be entertaining questions regarding sales and orders.

About the Company:

1. Where are you located?

We are located in UK and China but we have clients in whole europe and the United States.

2. Do you have a contact number?

Yes we do have a toll-free order line.

3. How can we contact you?

Customers can contact us through phone USA 1-857-776-3474 or UK 44-2079791895, email or you may also contact us via live chat.

4. Do you have stores wherein we can visit?

We are an E-trading company with our warehouses in China, we don’t have any physical Retail stores.Jeans would be shipped directly from the Warehouse in china,we do not get it from any middleman or supplier.

5. Where do you ship?

We ship worldwide.

6. Why are your Jeans very cheap?

We are able to sell our Jeans at a lower price because for one we buy in bulk directly from manufacturers, therefore we are able to get bigger discounts from leading manufactures.

7. How come sometimes it takes more than 24 hours for your customer service rep to reply our emails?

Our customer service representatives answer emails according to its’ importance. We put priority on emails that are urgent and needs immediately attention. The reason why we have put up this FAQ is so that we can cut down on our emails with the same questions and concentrate more on the emails that are urgent.

Please be reminded that we shipped worldwide, therefore we also receive lots of emails everyday from all over the world. Please note that we do not use automated response when answering your emails, but live persons are answering your emails individually.

ABOUT ORDERS:

10. What are your conditions for wholesale products?

For wholesale Interested parties can email us orders.wholesale@gmail.com .

11. What do I do if we receive the wrong Jeans, size or color?

If in case you receive the wrong Jeans, size or color, please email us your complete name, delivery address, email address, Order ID and Customer ID to sale@jeanspalace.com. Also please include the code for the item you ordered and what was delivered to you.

12. What do I do if I accidentally put placed two orders for a single item?

Please email us immediately and please put on the title “URGENT MISTAKE :Two orders for a single item”, so our customer service representative will take care of it immediately.

Please note: Do not click the submission button more than once or else the system will register it as multiple orders. Also when paying online make sure you do not click the submission more than once or else the system will charge you more than once.

13. Would i be given a tracking number upon ordering my Jeans?

Tracking numbers are automatically emailed once the Jeans have been shipped.

14. What should I do if my orders were delivered to the wrong address?

If you type in the correct zip code, the Jeans will be delivered according to the Zip Code as the standard ruling of the United States Postal Services.

If in any case, you have tracked that your Jeans have been delivered to a wrong address, please email us with the title : URGENT: Wrong Address, so customer service will prioritize it.

15. What happens when someone refuse to accept their orders?

All customers must accept their orders. Refusing to accept the orders is not a ground for refund. Please read our grounds for refund.

16a. If we accidentally put two orders for one item can we cancel the other order?

You must contact us immediately and let us know before we ship out two orders. Afterwards, nothing can be done.

16b. How will I know if my orders have been received?

You will get an email once your order has been received along with an order id.

ABOUT PAYMENTS:

17. What are the grounds for refund?

Refunds are not possible once Product has been shipped.please read stores policies for details.

18. What is your shipping charge?

Shipping charge is $10 per item depending on volume of the purchase.

19. Is the shipping fee per item?

Yes the shipping fee is per item. So if you order 3 pieces of jeans, you will then be charged $30.00